Servicegrid collects various types of information to provide you with exceptional career development services and interview preparation resources. We believe in complete transparency about what information we gather and why.

We also collect information automatically through cookies and similar tracking technologies when you interact with our website. This helps us understand how you use our services and where we can make improvements.

Your information serves specific purposes that directly benefit your learning experience and our ability to provide quality career development services.

• Delivering personalized learning content and interview preparation materials based on your career goals
• Tracking your progress through courses and providing certificates of completion
• Sending relevant updates about new courses, upcoming webinars, and industry insights
• Improving our website functionality and developing new features that serve your needs better
• Providing customer support and responding to your inquiries promptly
• Analyzing usage patterns to create more effective learning resources

We maintain strict control over your personal information and only share it in specific, limited circumstances that benefit your experience or comply with legal requirements.

Service Providers: We work with trusted third-party companies that help us deliver our services, such as email delivery platforms, payment processors, and website hosting providers. These partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.

Legal Compliance: We may disclose your information if required by law, court order, or government regulation. We'll notify you of such requests unless legally prohibited from doing so.

Business Transfers: In the unlikely event that Servicegrid is acquired or merged with another company, your information would be transferred as part of that transaction, but the same privacy protections would continue to apply.

We do not share your personal information for marketing purposes with other companies, and we never sell user data to advertisers or data brokers.

You have significant control over your personal information and how we use it. These rights ensure you maintain ownership of your data while benefiting from our services.

To exercise any of these rights, contact us using the information provided at the bottom of this policy. We respond to all requests within 30 days and never charge fees for these services.

Protecting your personal information is fundamental to our operations. We implement multiple layers of security to safeguard your data against unauthorized access, theft, or misuse.

Technical Safeguards: We use industry-standard encryption to protect data both during transmission and while stored on our servers. Our website uses SSL certificates, and all sensitive data is encrypted using advanced cryptographic methods.

Access Controls: Only authorized Servicegrid team members who need access to perform their job duties can view your personal information. All team members undergo background checks and sign strict confidentiality agreements.

Regular Monitoring: We continuously monitor our systems for suspicious activity and conduct regular security audits to identify and address potential vulnerabilities before they can be exploited.

Incident Response: In the unlikely event of a data breach, we have established procedures to contain the incident quickly and notify affected users within 72 hours, along with steps you can take to protect yourself.

We keep your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

Account Information: We retain your basic account details and learning progress for as long as your account remains active. If you don't log in for 3 years, we'll send reminder emails before archiving your account.

Communication Records: Customer support conversations and email communications are kept for 2 years to help resolve any future issues and improve our service quality.

Technical Data: Website analytics and technical logs are automatically deleted after 18 months unless they're needed for security investigations or legal compliance.

Financial Records: Payment information and billing records are retained for 7 years to comply with tax and accounting regulations, then securely deleted.

When you request account deletion, we remove all personal information within 30 days, except for data we're legally required to maintain. We provide confirmation once the deletion is complete.

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how our services are used. You have control over these technologies and can adjust your preferences at any time.

Essential Cookies: These are necessary for basic website functionality, such as keeping you logged in and remembering your course progress. These cookies cannot be disabled without affecting core features.

Analytics Cookies: We use these to understand which parts of our website are most useful and where users encounter problems. This information is aggregated and anonymous.

Preference Cookies: These remember your settings and choices, such as your preferred language or course categories, to make your experience more personalized.

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website features, but won't prevent you from accessing core learning content.

We review and update this privacy policy regularly to reflect changes in our services, technology, and applicable laws. When we make significant changes that affect how we handle your personal information, we'll notify you through multiple channels.

Notification Methods: We'll send an email to your registered address at least 30 days before any major changes take effect. We'll also display a prominent notice on our website and may send in-app notifications if you're an active user.

Minor Updates: For small changes like clarifying existing practices or updating contact information, we'll update this page and note the revision date at the bottom.

Continued use of our services after policy updates indicates your acceptance of the changes. However, we'll always obtain your explicit consent for any changes that significantly expand how we collect or use your personal information.