Understanding Our Tracking Technologies

At servicegrid.sbs, we use various tracking technologies to enhance your experience on our career development platform. These tools help us understand how visitors interact with our content, which interview preparation materials are most valuable, and how we can improve our educational resources.

Our tracking mechanisms collect information about your browsing patterns, preferences, and engagement with our learning materials. This data enables us to personalize your experience and provide more relevant career guidance based on your interests and learning progress.

Types of Tracking We Use

Our platform employs several categories of tracking technologies, each serving specific purposes in delivering our career development services:

How Tracking Enhances Your Experience

Our data collection serves several practical purposes that directly benefit your career development journey. When you return to our platform, we can show you where you left off in your interview preparation and suggest next steps based on your progress.

Personalized Learning Paths: We track which types of questions you find most challenging and adjust our recommendations accordingly. If you're struggling with technical interviews, we'll prioritize those resources in your dashboard.

Progress Tracking: Your engagement data helps us maintain records of completed modules, practice sessions, and improvement areas, creating a comprehensive view of your career development progress.

Content Optimization: By understanding which explanations resonate most with learners, we continuously improve our interview guides and career advice to be more effective and accessible.

Managing Your Privacy Preferences

You have multiple options for controlling how we track your interaction with our platform. While some essential functions require basic cookies for security and functionality, you can manage most tracking preferences through your browser settings.

• Browser Cookie Settings: Most modern browsers allow you to block or delete cookies through their privacy settings. You can typically find these options in your browser's preferences or settings menu under "Privacy" or "Security."
• Selective Acceptance: Many browsers now offer granular control, allowing you to accept essential cookies while blocking tracking or advertising cookies. This maintains basic functionality while limiting data collection.
• Incognito Mode: Using private browsing mode prevents most tracking cookies from being stored, though this will also prevent the platform from remembering your preferences and progress between sessions.
• Account-Level Controls: When logged into your Servicegrid account, you can access privacy settings that control how we use your interaction data for personalization and communications.

Data Retention and Your Rights

We retain tracking data for different periods depending on its purpose and your relationship with our platform. Essential security logs are kept for 90 days, while learning progress data may be stored longer to maintain your educational records.

Active Account Data: For users with active accounts, we maintain personalization data to ensure continuity in your learning experience. This includes your course progress, preferences, and interaction history with our career resources.

Inactive Account Handling: If your account remains inactive for more than 24 months, we automatically reduce the data we store, keeping only essential records required for account reactivation and removing detailed tracking information.

You can request access to your tracked data, ask for corrections to inaccurate information, or request deletion of your personal information by contacting our support team. We'll respond to such requests within 30 days and guide you through the available options.